Terms and Conditions

Contact details:
Trio Pair
Unit 5
Baileygate Industrial Estate
South Baileygate
West Yorkshire

Email: cheryll@triopair.com
Tel: 01977 708688
Vat no. 659 9579 50


Delivery is free of charge for all items over £99

Delivery charges for items under £99 are clearly displayed beside the item in our on-line shop.


Return of goods must be notified in writing or via email to Trio Pair.

The goods will be collected by us on a pre-arranged date at our expense.

The customer may cancel their order at anytime from when the order is placed up to and including seven working days after the date the goods are received.

Customers will be entitled to a full refund if the goods are not received within 30 days of the date the order was placed, unless a different time frame has been agreed.

The carriage cost for the return of any products supplied as a substitute because the goods originally ordered were not available will be paid by us.

Customers may not cancel their order if the goods are made to measure to the customer’s specification.


Order process.

The confirmation stage sets out the final details of your order.

A confirmation email will be received by the customer acknowledging receipt of an order and detailing the products ordered and the price, this is neither an order confirmation, nor an order acceptance.

The customer may cancel  their order at anytime from when the order is placed up to delivery. The price is the price displayed on the website at the time we receive the order. All orders are in GBP.

All prices include VAT at the applicable current rate.

In the event we are unable to supply the goods we will inform the customer of this as soon as possible. A full refund will be given where payment has already been taken for the goods.

The Terms and Conditions will be sent with the receipt/invoice at the time of purchase.

All the awnings are subject to a minimum 1 year guarantee, some models have a longer guarantee.

Title of any products ordered on the website shall pass to the customer on delivery of the products provided that we have processed payment in full.

These Terms and Conditions do not affect the customers Statutory Rights under the Sales of Goods Act 1979